Privacy policy

Last updated: May 25, 2026

his Privacy Policy explains how Blissnack Pvt Ltd ("Blissnack", "we", "us" or "our") collects, uses, stores and protects personal information when customers visit or shop on blissnack.com.

By using our website, placing an order or sharing your information with us, you agree to the practices described in this Privacy Policy.

1. Information we collect

We may collect the following information:

  • Personal details: name, phone number, email address and billing and shipping addresses.
  • Order details: products purchased, order value, payment status, delivery preferences, returns, refunds and support requests.
  • Payment information: payments are processed through secure third-party payment gateways. We do not store complete card, UPI or net banking details on our website.
  • Website usage data: IP address, device type, browser type, pages visited, time spent on the website, referral source and cookies.
  • Communication details: messages, feedback, enquiries or complaints shared through forms, email, phone, WhatsApp, social media or customer support channels.

2. How we use your information

We use the information collected to:

  • Process, confirm and deliver orders.
  • Share order, shipping, return, refund and cancellation updates.
  • Provide customer support and respond to enquiries.
  • Improve our website, products, packaging, customer experience and marketing.
  • Send promotional offers, new launch updates or newsletters, only where permitted or where you have opted in.
  • Detect, prevent and address fraud, misuse, security issues or unauthorised transactions.
  • Meet legal, tax, accounting and regulatory requirements.

3. Cookies and tracking technologies

Our website may use cookies and similar technologies to improve browsing experience, remember preferences, analyse website performance and support marketing activities.

You can manage or disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

4. Sharing of information

We do not sell your personal information. We may share limited information only when necessary with:

  • Payment gateway and payment processing partners.
  • Shipping, courier and logistics partners.
  • Website hosting, analytics, marketing and customer support service providers.
  • Professional advisors, auditors or legal consultants, where required.
  • Government authorities, regulators or law enforcement agencies, if required by law.

These partners are expected to use your information only for the purpose of providing their services or fulfilling legal obligations.

5. Data storage and retention

We retain personal information only for as long as necessary to fulfil orders, provide support, maintain business records, comply with legal obligations, resolve disputes and enforce our agreements.

When information is no longer required, we take reasonable steps to delete, anonymise or securely store it as per applicable requirements.

6. Data security

We use reasonable technical and organisational measures to protect your information from unauthorised access, misuse, loss, disclosure or alteration.

However, no method of online transmission or storage is completely secure. Customers are advised to keep account login details, OTPs and payment information confidential.

7. Your rights

Subject to applicable law, you may request to:

  • Access the personal information we hold about you.
  • Correct or update inaccurate information.
  • Withdraw consent for marketing communications.
  • Request deletion of your personal information, where legally permitted.

To make a request, please contact us using the details mentioned below.

8. Marketing communications

If you opt in to receive promotional communication, we may send offers, product updates or brand communication through email, SMS, WhatsApp or other channels.

You may opt out at any time by using the unsubscribe option or by contacting us.

9. Third-party links

Our website may contain links to third-party websites, payment gateways, social media platforms or delivery partners. We are not responsible for the privacy practices, content or security of external websites.

10. Children's privacy

Our website is intended for general audiences and is not directed at children. We do not knowingly collect personal information from children without appropriate consent.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Continued use of the website after changes means you accept the updated Privacy Policy.

12. Contact us

For questions, requests or concerns related to this Privacy Policy, please contact: 

hello@blissnack.com

 

Blissnack Pvt Ltd Website: blissnack.com
Registered address: Ground floor, Shop no. 4, Shree Sai Complex, Godhra Ahmedabad Road, nearby President Travels, Godhra, District Panchmahals, Gujarat 389001•